Privacy Policy
Your data is handled with transparency, security, and full compliance with European data protection standards.
1. Introduction
At Belgian Car Service, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we protect it.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws in Belgium.
2. Information We Collect
When you use our website or book a service, we may collect:
Information You Provide Through Forms:
- Full Name
- Phone Number
- Email Address
- Vehicle Information (Make, Model, VIN)
- Selected Service (e.g., Diagnostics, Tire Service & Fitting)
Automatically Collected Data:
- IP address
- Browser and device information
- Website interaction data (via cookies)
3. Why We Collect This Data
We use your data to:
- Schedule and confirm service appointments
- Contact you regarding your vehicle
- Prepare diagnostics based on VIN information
- Provide accurate repair and maintenance services
- Issue invoices and maintain accounting records
- Improve our services and website performance
We do not sell or rent your personal information.
4. Legal Basis for Processing
We process your data based on:
- Contract performance (service booking and repairs)
- Legal obligations (accounting and tax compliance)
- Legitimate interest (service improvement and communication)
- Consent (if you opt in to marketing communication)
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
After this period, data is securely deleted or anonymized.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
belgiancarservices@gmail.com7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss.
