Belgian Car Services is a professional auto garage in Duffel, Antwerp region. We offer maintenance, diagnostics, repairs, and tuning for cars and vans. Customers from Duffel, Lier, Kontich, Rumst, Mechelen, and Antwerp can easily book an appointment online.

Our team speaks Dutch, English, French, Russian, Ukrainian and Polish to make communication easy for international clients in Belgium.

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  • +32 492 68 79 51
  • Hermansstraat 35, 2570 Duffel, Belgium
  • info@bcs-garage.be

Privacy Policy

Your data is handled with transparency, security, and full compliance with European data protection standards.

1. Introduction

At Belgian Car Service, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we protect it. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws in Belgium. This policy applies to the website bcs-garage.be (including meta.bcs-garage.be). The controller of your personal data is Belgian Car Service, Hermansstraat 35, 2570 Duffel, Belgium. Our contact details are listed in section 10.

2. Information We Collect

When you use our website or book a service, we may collect:

Information You Provide Through the Appointment Form:

  • Phone number (required)
  • Name (optional)
  • Email address (optional)
  • Vehicle identification number (VIN) (optional)
  • Selected service (e.g., Diagnostics, Tire Service & Fitting)

Information About How You Reached Us:

  • Campaign parameters of the link you used to visit our website (UTM tags such as source, medium and campaign)
  • The advertising channel through which your request came in (e.g., a Google or Meta ad), if any

Automatically Collected Data:

  • IP address
  • Browser and device information
  • Website interaction data (via cookies; see section 8)

3. Why We Collect This Data

We use your data to:

  • Handle your appointment request and contact you about it
  • Schedule and confirm service appointments
  • Contact you regarding your vehicle
  • Prepare diagnostics based on VIN information
  • Provide accurate repair and maintenance services
  • Issue invoices and maintain accounting records
  • Improve our services and website performance
  • Understand which advertising campaigns lead to appointment requests

We do not sell or rent your personal information.

4. Legal Basis for Processing

We process your data based on:

  • Contract performance and steps taken at your request before entering into a contract (appointment requests, service booking and repairs)
  • Legal obligations (accounting and tax compliance)
  • Legitimate interest (service improvement and communication, website analytics, and measuring the results of our advertising)
  • Consent (marketing communication if you opt in)

5. Who Receives Your Data

We only share your data where this is needed to handle your request or to run our website.

Service providers that process data on our behalf:

  • Vercel: hosting of our website
  • Neon: hosting of our database, in which appointment requests are stored
  • Telegram: instant notification of new appointment requests to our garage team
  • GoHighLevel: our customer relationship management (CRM) system, in which your request is recorded so that we can follow it up

Through their tags on our website, the following companies receive browsing and event data when you use the site:

  • Google (Google Analytics 4 and Google Ads)
  • Microsoft (Microsoft Clarity)
  • Meta (Meta Pixel)

See section 8 for more information about cookies.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

After this period, data is securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:

info@bcs-garage.be

8. Cookies

Cookies are small files that a website stores in your browser. We also use similar techniques, such as your browser's session storage. The cookies and similar technologies used on our website are listed below.

Necessary:

  • locale: remembers your chosen language (1 year)
  • Session storage (not a cookie): keeps the campaign parameters of your visit and the status of your appointment request while you browse; it is deleted when you close the browser tab
  • Vercel Analytics and Speed Insights: anonymous visit and performance statistics, without cookies

Analytics:

  • Google Analytics 4 (Google): statistics on how our website is used
  • Microsoft Clarity (Microsoft): insight into how visitors use our pages, such as clicks and scrolling

Marketing:

  • Google Ads (Google): measures which ads lead to visits and appointment requests
  • Meta Pixel (Meta), on meta.bcs-garage.be: measures the results of our Facebook and Instagram ads
  • bcs_attr: set when you arrive on our website via an ad link; remembers the last ad that brought you to our website, so that your appointment request can be linked to that campaign (14 days)

Blocking cookies or objecting:

  • You can block or delete cookies at any time in your browser settings
  • You can object to the use of analytics and marketing cookies by contacting us using the details in section 10

The lifetimes of cookies placed by Google, Microsoft and Meta are set by these providers; see their privacy policies for details.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss.

10. Contact Information

+32 492 68 79 51info@bcs-garage.beHermansstraat 35, 2570 Duffel, Belgium

Book Your Service

Book your visit in a few steps: choose a service and we’ll confirm shortly. Or contact us via WhatsApp.

  • +32 492 68 79 51
  • Hermansstraat 35, 2570 Duffel, Belgium
  • info@bcs-garage.be

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